Canceling the order
We understand that sometimes you may change your mind about purchases before products leave the factory or are shipped. We accept order cancellations. If your order is cancelled, you will get a full refund.
If for any reason you are not satisfied with the items purchased, you have the right to return the goods, which requires you to do it within 30 days of receiving the product.
The direct cost incurred by the return will be borne by you, and the cost will be deducted from your refund.
You can only return unused and undamaged products, guarantee that it is in the original package, and attach all attachments and instructions, including the original warranty and instructions manual.
Any products not returned in accordance with this regulation will not be refunded.
Please contact us before you decide to return the goods. Please send an email to: firstname.lastname@example.org . Upon receipt of your request, we will send the return address to your mailbox. The direct cost of return will be borne by you. The postage generated by your return express will be borne by you.
Return all conditions to be met?
1.apply for a return within 30 days of receipt of the product and deliver it to the carrier within 30 days;
2. Shall not use the product;
3.products must be in the original packaging, with all accessories in the original packaging, including the original warranty and instructions manual;
4.no damage to products
1.Receive the items you returned, we will check the status of the products. If it is found that the returned product has been damaged or used and does not comply with all the conditions required for the return, we reserve the right not to accept the return. At this point, our customer service department will send you an email informing you of the results and inviting items you can collect in our warehouse. The courier cost still bear by you.
2.The returned products meet the return conditions, we will refund them within 15 working days from the date of receipt of the products. The refund amount is equal to the value of the returned item.
The refund will be made using the same payment method as your purchase order for the original return, and you will receive a refund notice by email.
If you have any questions about the return, the best way is to send us an email.